We provide a full-service proposal and quotation to Lawyers and Case Managers that enable you to build expert care reports for the courts to ensure the individual you represent has the care they need as well as funds into the future.
We can also provide a full-service proposal and quotation to Educational Organisations, with the aim of securing care and funds that would enable an individual to attend school, college or university.
We work closely with Integrated Care Boards (ICB’s) through the UK and are required to either hold a Framework Agreement OR sign to the NHS Minimum Standards Contract.
Both options ensure we follow the NHS quality and compliance process and hold the relevant Registration, Insurance and polices. Both agreements are monitored through Monthly/Quarterly provider meetings with the commissioning teams.
Each package of care will be signposted through a referral process and we must show, through a formal proposal of care, how we will meet the needs of the individual. This is a rigorous process and will often include initial interviews with the referred client.
Our client’s support team, Complex Care Manager, Complex Nurse Specialist, as well as our Quality and Audit team, all have access to our openPASS information system via a tablet, placed in the properties of all our clients, and this can be accessed remotely by our Head Office for auditing purposes.
The openPASS system has alerts that tell the above staff members if, for example, medication has been missed (set at a 20min window or as agreed per the client’s medical requirements). This allows us to act in real time on any errors.
The support team can also change a client’s care plan with immediate effect if they have attended a medical appointment and their care plan needs to reflect any changes made during this appointment.
openPASS is fully secure and provides a highly efficient way for us to keep our clients’ records up-to-date.
A tablet containing our paperless system, openPASS, will be placed in the client’s property during the mobilisation process, the same way that we would issue a written care plan. The tablet is ordered from Head Office when we have been formally awarded the package of care and the Complex Care Manager and Complex Nurse Specialist manage the process throughout mobilisation. Everything must be up and running prior to the package start date.
In a large package of care we would appoint a Senior Support Worker who would be the main point of contact for the client and the liaison between you and the care staff. The Senior would liaise directly with the allocated case manager for the package.
As we operate a remote service, and our Complex Care Managers are always out and about visiting clients, they will arrange a monthly contact via telephone, Microsoft Teams or face-to-face (whichever is convenient for you). We then have a joint meeting with the Complex Care Manager and Complex Nurse Specialist, as well as a separate Complex Care Manager meeting, all to be carried out within a 3-month period.
You will also have contact with our Mobilisation Team for a 6-week period following the full start of your package of care to ensure it is up and running, prior to being handed over to the allocated Complex Care Manager.
We have a very structured mobilisation process that includes an allocated Complex Nurse Specialist. They will agree an appropriate training plan, which will involve regular weekly visits. We have an agreed internal timescale so that packages are started in an efficient but safe way.
The Mobilisation Team includes the following staff :
For any new staff coming in, once the package is up and running, the Nurses attend our weekly recruitment and compliance call so they can see who is coming through and would start a training plan for that individual. Sign off for staff is managed weekly to ensure we have fully competent staff in place.
We would work to an 8–12-week plan for all competencies and recruitment required. On week 3 of mobilisation, we are normally able to agree a specific date of transfer. These timescales may be impacted if we need to TUPE any staff members from an existing package of care.
Our contingency is set within the main rota ideally. Failing this, we have the Mobilisation Team that are contracted to attend calls across the region in the event of emergency cover (fully signed off for all clinical competencies and advanced training). Our 3rd contingency is for staff that are competent, who are available, to be sent to the package from anywhere in the region and we arrange/pay for accommodation, travel etc.
As the caseloads reach a maximum, we look to recruit further resource for the Regions in the form of Complex Care Managers and Complex Nurse Specialists.